Privacy Policy

Effective date: October 2026

Avara Stays (“we,” “us”) operates avarastays.com and offers vacation rentals in Sevierville, TN, Gulf Shores, AL and Orange Beach, AL. This policy explains what information we collect through our website and bookings, and how we use it.

Information we collect

• Information you give us: your name, email address, phone number and message when you contact us. When you book, we also collect your stay dates, the number of guests and pets, your billing address and your payment details.
• Payment information: payments are processed securely by our reservation system, OwnerRez, and its payment processors. We do not store full card numbers on this website.
• Automatically collected information: like most websites, we use cookies and similar tools, including Google Analytics and Google Ads, to understand how visitors use the site and to measure our advertising. These tools may collect your IP address, device and browser type, the pages you visit, and how you arrived at our site.

How we use your information

• To answer inquiries, take and manage reservations, process payments and security deposit holds, and send booking confirmations, check-in details and stay-related messages.
• To improve our website and measure our advertising.
• To comply with legal, tax and safety requirements.

How we share your information

We do not sell your personal information. We share it only as needed to provide your stay:

• With our reservation and payment providers (OwnerRez and its payment processors).
• With our local cleaning and property-care team, who receive your name and stay dates.
• With a property’s homeowners or condo association where it requires guest registration. For example, The Oasis at Orange Beach requires guest registration for parking passes.
• With analytics and advertising providers (Google), as described above.
• When required by law, or to protect the safety of our guests, our staff or our properties.

Cookies and your choices

You can block or delete cookies in your browser settings. You can opt out of Google Analytics with Google’s browser add-on, and manage ad personalization in your Google account settings.

Security cameras

Some of our properties have exterior security cameras, which are disclosed in each property listing. No cameras are used inside the homes.

Data retention and security

We keep reservation records as long as needed for business, tax and legal purposes, and we use reasonable safeguards to protect your information.

Children

This website is not directed to children under 13, and we do not knowingly collect their information.

Your rights

You may ask to see, correct or delete the personal information we hold about you, subject to legal record-keeping requirements. To do so, contact us at the details below.

Changes

We may update this policy from time to time. The effective date above shows the latest version.

Contact us

Avara Stays: host@avarastays.com.